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Showing posts with the label OMV

Customer Service

I am totally annoyed, and frustrated... and...ah... I work as a cashier at a gas station, which also has a buffet and a small store. I get to serve over a hundred people a day... I love doing that, I like to smile at people, be nice to them (even when they are angry and yell at me about the gas prices going up). I thought I had good people skills, that I was doing a pretty good job. To be honest, for the past month, I have been feeling like I wasn't too good at it because I could not remember their faces, or their preferences ( cigarettes, drinks, food...), I felt like I was becoming more of a robot... Last night, the girl I work with told me all the things people talk behind my back (people like my boss's wife, and the secretary who used to work at the buffet with me, the administrator, basically all other employees..). 1st problem: during the night shift, when sweeping and mopping, even with no customers around, I am not allowed to dance... 2nd - I talk too muc...

A compliment saved the day

For some unknown reason, I have been very stressed and edgy this past couple of days. I am pretty good at being nice, and helping people out, but I've been feeling very impatient and fed up with stupidity and ignorance. I feel bad saying it, but I've been bitchy to a lot of people. I came to work  with my usual smile stuck on my face. On the inside, I was praying for time to go by faster. But my prayer was futile... time would not move faster! Come on! Seriously??? No customers?... boring!!! A customer came, filled his tank, then asked me to make him a vinieta (road tax). He had this funny accent, and I thought he was Italian, but he did not look Italian, and did not act like an Italian. while typing his car info into the computer, his friend came in, and started talking in English - British English! I immediately switched to English, and helped them pick some injector cleaning solution, some gasoline booster, and other stuff. I talked to them in English, and it felt ...

Lost in thought....

Here I am, at home, dead tired, dreading the hour I will have to wake up and go to work. I don't get it! I used to love working at OMV! But things have changed so much, that I cannot find the motivation to keep going. I remember how fun it used to be when all of us were united, and tried to help eachother out. I have made some good friends working there. Sadly, I watched some of them eave, and being replaced with others - others who are being incompetent, are being lazy, and spread rumors. They make our work a lot harder! I think that it is stressful enough to have to work 60 hours a week, both day and night shifts, for less a little less than 200$ a month. The sad thing is we cannot complain to the boss since the new commers are all his relatives! And now, here I am, working to cover both my spot, and my coworker's, and in the end to have people talk behind my back that I am lazy... Why should I even care? Being always exhausted, and not having enough money to support mysel...